National Introductory Mediation Course

We offer the ADR Institute of Canada 40-hour National Introductory Mediation Training Course once per year in the Spring, alternating between Saskatoon and Regina.


Dates:             Spring 2020 in Saskatoon (dates will be set in the first few weeks of 2020; the course is usually in May, though it was in late April in 2019).


This is a comprehensive, 40 hour program which aims to prepare learners to effectively facilitate the Understanding-Based Approach to resolving disputes.

Taught by nationally approved Chartered Mediators of the Institute, along with a team of Coaches who are either Chartered or Qualified Mediators, this course will be of interest to anyone learning mediation skills to either enhance their conflict resolution skills, or pursue a career as a mediator. No prior mediation training or qualifications required.


  • Develop a clear understanding of their own perceptions, biases, and attitudes and how they impact others in conflict resolution.
  • Learn the dynamics of conflict and the challenges of entering into negotiations.
  • Learn tools for active listening, effective communicating, and managing power imbalance and heightened emotion in individuals in conflict.
  • Learn the six phases of the Understanding-Based Approach to assist parties in reaching creative, mutually satisfactory resolutions.
  • Participate in role plays to practice new conflict resolution skills and techniques.


  • Anyone interested in learning mediation skills either to enhance their conflict resolution skills, or to pursue a career in mediation, including: Lawyers, Human Resource Professionals, Accountants, Educators, Project Managers, Team Leaders and anyone involved in situations where conflict may arise.
  • No prior mediation training or qualifications required.
  • This Course satisfies the Full Member criteria for an ADR Institute-approved 40 hour course in mediation, thereby providing graduates with access to membership in the ADR Institute of Canada. It also provides the basic training component for the ADR Canada Qualified Mediator (Q.Med) designation.


  • Approved by the Law Society of Saskatchewan for 40.0 CPD hours.
  • Eligible for 40 CHRP Recertification Hours from Chartered Professionals in Human Resources Saskatchewan.
  • Earn 50 CEE points from ADR Institute of Canada for C.Meds and Q.Meds.



Day 1

  • Learning styles
  • Dealing with difficult behaviours
  • Conflict dynamics
  • Conflict styles
  • Belief systems and perceptions
  • Introduction to the Understanding-Based Approach
  • Dispute resolution options
  • Negotiating tactics and styles

Day 2

  • Philosophy of mediation
  • Mediation and the legal system
  • Win/Lose and Win/Win negotiations
  • The six-phase model
  • Using scenarios to think through the model
  • Communication skills


Day 3

  • Assertive expression
  • Questions that work
  • Active listening skills
  • Shifting perspectives
  • The limbic sysem in emotions and thinking
  • Emotions: integration of brain, mind, and relationships


Day 4

  • Empathy: reciprocity or mutuality?
  • Creative problem-solving skills
  • The Memorandum of Understanding
  • Writing mediation reports
  • Professional mediation designations
  • Mediation practice and role-play

Day 5

  • Mediation practice and role-play
  • Evaluation
  • Wrap up



  • The National Introductory Mediation Course Manual
  • The National Introductory Mediation Course Activities Manual
  • Refreshment breaks and lunch on all 5 days.

Note: Participants will be required to complete a Conflict Styles Inventory prior to the start of the Course. This material will be provided to registrants by e-mail about 10 days in advance.

Participants will receive a Certificate upon successful completion of the Course.


Albert Benesh, C.Med, BSW, is a Government of Canada accredited Internal mediator, coach and facilitator with the Correctional Service of Canada’s ICMS network.   Albert is a certified trainer with the Myers Briggs Type Inventory, (MBTI), and provides a variety of other training related in improving communication, emotional understanding and management, leadership development and living by values within the organization.  

Albert’s background includes developing and facilitating his own mediation course, co-developing a peer conflict resolution support program within his government department and facilitating Transformation Team Building processes within various government departments.  

Charmaine Panko,
L.L.B., C.Med., Q.Arb., is a collaborative lawyer, mediator, and arbitrator who has assisted in the resolution of legal disputes of all types from corporate commercial to family and estate matters. She is committed to the education and development of dispute resolution practitioners, having trained numerous professionals in understanding-based processes such as collaborative law and mediation.

Charmaine is a sectional lecturer at the University of Saskatchewan’s College of Law teaching the upper year negotiations class, and provides coaching and mentoring on a volunteer basis.

M. Scott Siemens, C.Med, B.Comm., FICB, is a Government of Canada accredited Internal Labour Relations Mediator with the Department of Justice’s ICMS network.  Scott regularly provides training on internal government management techniques, conflict resolution, and restorative justice.

Scott's background includes volunteering overseas administering conflict transformation programs, and working within various multi-disciplinary teams engaged in conflict resolution.

Note: The ADR Institute of Canada National Introductory Training Programs are delivered exclusively through highly qualified Trainers who have been accredited by ADRIC to deliver the programs.

(2019 rates)
Members:          $1,995 plus GST
Non-Members:  $2,295 plus GST

Space is limited and spots will be filled on the basis of PAID Registration Fees.

(2019 dates)
Request for cancellation must be received in writing. Requests received on or prior to April 1, 2019 receive a full refund less a $100 administration fee; after April 1 to April 14, 2019, receive a full refund less a $200 administration fee; on or after April 15, 2019, receive a full refund less a $680 administration fee.

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