National Introductory Mediation Course

We offer the ADR Institute of Canada 40-hour National Introductory Mediation Training Course once per year in the Spring, alternating between Saskatoon and Regina. The next planned delivery will be from May 17th, 2021 to May 21st, 2021 through online delivery.

May 17 -21, 2021

8:00 am to 5:30 pm daily

Method of Delivery:
Online (Zoom sessions) 

Our registration protocol is that registration opens first to ADR Saskatchewan members for a specific period of time, after which, should any spots remain available, registration opens to the public.  We do not hold or reserve spaces.  Registration is on a first-come, first-served basis, and based on paid registrations.  View our detailed registration protocol here.

Registration will open to members on Monday, March 1st (the registration link will be sent to members by email); and for public registration (should any spots remain available) on Monday, March 15th (the registration link will be added to this webpage). 

To apply for membership, please click the JOIN tab above.  Non-members may subscribe to our mailing list to receive notices regarding course deliveries (this is not a wait-list and does not guarantee a spot in any course offering).  Email us at with your full contact information.


This is a comprehensive, 40 hour program which aims to prepare learners to effectively facilitate the Understanding-Based Approach to resolving disputes.

Taught by nationally approved Chartered Mediators of the Institute, along with a team of Coaches who are either Chartered or Qualified Mediators, this course will be of interest to anyone learning mediation skills to either enhance their conflict resolution skills, or pursue a career as a mediator. No prior mediation training or qualifications required.


  • Develop a clear understanding of their own perceptions, biases, and attitudes and how they impact others in conflict resolution.
  • Learn the dynamics of conflict and the challenges of entering into negotiations.
  • Learn tools for active listening, effective communicating, and managing power imbalance and heightened emotion in individuals in conflict.
  • Learn the six phases of the Understanding-Based Approach to assist parties in reaching creative, mutually satisfactory resolutions.
  • Participate in role plays to practice new conflict resolution skills and techniques.


  • Anyone interested in learning mediation skills either to enhance their conflict resolution skills, or to pursue a career in mediation, including: Lawyers, Human Resource Professionals, Accountants, Educators, Project Managers, Team Leaders and anyone involved in situations where conflict may arise.
  • No prior mediation training or qualifications required.
  • This Course satisfies the Full Member criteria for an ADR Institute-approved 40 hour course in mediation, thereby providing graduates with access to membership in the ADR Institute of Canada. It also provides the basic training component for the ADR Canada Qualified Mediator (Q.Med) designation.




Day 1

  • Learning styles
  • Dealing with difficult behaviours
  • Conflict dynamics
  • Conflict styles
  • Belief systems and perceptions
  • Introduction to the Understanding-Based Approach
  • Dispute resolution options
  • Negotiating tactics and styles

Day 2

  • Philosophy of mediation
  • Mediation and the legal system
  • Win/Lose and Win/Win negotiations
  • The six-phase model
  • Using scenarios to think through the model
  • Communication skills


Day 3

  • Assertive expression
  • Questions that work
  • Active listening skills
  • Shifting perspectives
  • The limbic system in emotions and thinking
  • Emotions: integration of brain, mind, and relationships


Day 4

  • Empathy: reciprocity or mutuality?
  • Creative problem-solving skills
  • The Memorandum of Understanding
  • Writing mediation reports
  • Professional mediation designations
  • Mediation practice and role-play

Day 5

  • Mediation practice and role-play
  • Evaluation
  • Wrap up



  • The National Introductory Mediation Course Manual
  • The National Introductory Mediation Course Activities Manual

Participants will be required to complete a Conflict Styles Inventory prior to the start of the Course. This material will be provided to registrants by e-mail about 10 days in advance.

Participants will receive a Certificate upon successful completion of the Course.


Charmaine Panko, L.L.B., C.Med., Q.Arb., is a collaborative lawyer, mediator, and arbitrator who has assisted in the resolution of legal disputes of all types from corporate commercial to family and estate matters. She is committed to the education and development of dispute resolution practitioners, having trained numerous professionals in understanding-based processes such as collaborative law and mediation.

Charmaine is a sectional lecturer at the University of Saskatchewan’s College of Law teaching the upper year negotiations class, and provides coaching and mentoring on a volunteer basis.

M. Scott Siemens, C.Med, B.Comm., FICB, is a Government of Canada accredited Internal Labour Relations Mediator with the Department of Justice’s ICMS network.  Scott regularly provides training on internal government management techniques, conflict resolution, and restorative justice.

Scott's background includes volunteering overseas administering conflict transformation programs, and working within various multi-disciplinary teams engaged in conflict resolution.

Note: The ADR Institute of Canada National Introductory Training Programs are delivered exclusively through highly qualified Trainers who have been accredited by ADRIC to deliver the programs.


Members:          $2,295 plus GST
Non-Members:  $2,495 plus GST

View our Registration protocol.

May 17-21, 2021: Request for cancellation must be received in writing to  Requests received on or prior to April 18, 2021 receive a full refund less a $100 administration fee; between April 18 and May 9, 2021, receive a full refund less a $200 administration fee; on or after May 10, 2021, receive a full refund less a $750 administration fee.

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